SixHQ - Simple Invoices | Web development | Web applications
Table of Contents
Simple Invoices Support
Real support
Though the Simple Invoices Forums rock and provide the level of support that most people will need, you need that extra level of support and care (24*7 email support, IM, Skype contact, etc..) to ensure you can sleep sound in the knowledge that if the sh*t hits the fan re any Simple Invoices issues at your work there'll always be someone on the end of the line who can sort it out for you.
Plans
We provide 2 distinct support services
- Help Desk
- Overview: SixHQ provides you with your own Simple Invoices help desk. We won't run your server but we'll do everything possible to help you get the best Simple Invoices experience.
- Full on
- Overview: SixHQ manages your Simple Invoices fully for you. This covers backups, deployment, configuration, the works.. If its something to do with Simple Invoices operating on your server then this support plan covers it.
There are no first level help desk operators here, all queries will be handled by Simple Invoices developers. If anyone knows Simple Invoices, we do!
| Support Plan | Help Desk | Full On |
|---|---|---|
| Y | Y | |
| IM | N | Y |
| Skype | N | Y |
| Installations 1) | N | Y |
| Security patches 2) | N | Y |
| Backup management 3) | N | Y |
| Server configuration 4) | N | Y |
| Apache configuration 5) | N | Y |
| MySQL configuration 6) | N | Y |
| PHP configuration 7) | N | Y |
| Initial response time | 72 hours | 24 hours |
| Cost | $POA | $POA |
If you have any questions just give Justin an email ( justin@sixhq.com )
1)
Installations: This includes the installation of the latest Simple Invoices onto your server on a regular basis
2)
Security patches: This includes the installation of the latest Simple Invoices onto your server on a regular basis
3)
Backup management: This includes the management of database and file system backups for your Simple Invoices install
4)
Server configuration: This includes the installation and configuration of Simple Invoices release scripts and relevant server software
5)
Apache configuration: This includes the configuration of the Apache webserver for the running of Simple Invoices
6)
MySQL configuration: This includes the configuration of the MySQL database server for the running of Simple Invoices
7)
PHP configuration:This includes the configuration of PHP for the running of Simple Invoice
